Privacy Policy

Account information. When you create an account we collect your name, email address, and sign-in credentials through our authentication provider. If you add a mobile number to your account, we collect that too.

Keepsake content you create. Voice recordings you make, the titles and names you give them, the date and time you schedule, and the names and phone numbers of the people you ask us to call.

Information about the people you ask us to call (“recipients”). Their name and phone number as you entered them, whether and when a call connected, how long it lasted, whether it reached voicemail, and the reply they choose to record. Recipients are told during the call that their reply is recorded and shared with the keepsake owner.

Recordings and transcripts. Replies are recorded and may be automatically transcribed by a speech-to-text provider so the keepsake owner can read as well as listen.

SMS opt-in data. If you text our keyword to our number or enter your mobile number to receive texts, we collect your phone number, the keyword you sent, the date and time of your opt-in, your confirmation reply, and any STOP or HELP messages you send.

Usage and technical data. Log data such as IP address, browser type, pages viewed, and timestamps; call and message delivery metadata from our telephony provider; and cookies needed to keep you signed in and remember your preferences.

• To place scheduled phone calls, play your message, record and transcribe replies, and store them as keepsakes for you.
• To send SMS messages you have opted in to: a reminder before a scheduled keepsake call, a delivery update, and a notice when a reply is ready to hear. Message frequency varies, up to 4 messages per month.
• To operate, secure, troubleshoot, and improve the service, including preventing fraud, abuse, and misuse of our calling and messaging numbers.
• To respond to support requests and send service-related notices (for example, changes to these terms).
• To comply with law, enforce our Terms of Service, and protect our rights and the safety of our users and the public.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Your mobile number and consent records are used only to deliver the messages you asked for and to honor your opt-out. You can opt out at any time by replying STOP to any message, and get help by replying HELP or emailing hello@callkeepsake.com. Message and data rates may apply. Consent to receive texts is not a condition of any purchase.

We share information only as needed to run the service:

• With the keepsake owner. A recipient's recorded reply, transcript, and call status are shared with the person who created the keepsake. That is the purpose of the service.
• Service providers that process data on our behalf under contract: telephony and SMS delivery (Twilio), cloud hosting and storage (Google Cloud), authentication (Clerk), speech-to-text transcription, and email delivery. They may use your information only to provide services to us.
• Legal and safety. When required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, our users, or the public.
• Business transfers. If CallKeepsake is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

We do not sell personal information, and we never share recordings, transcripts, phone numbers, or SMS opt-in data with third parties for their own marketing.

If you received a call from CallKeepsake, a user of our service entered your name and number and asked us to deliver a message. We hold your number and any reply you chose to record on behalf of that user. You may choose not to record a reply by simply hanging up. To ask us to delete a reply or stop calls to your number, email hello@callkeepsake.com with the number in question.

We keep keepsakes, recordings, and transcripts for as long as your account is active so you can replay and download them. When you delete a keepsake or your account, we delete the associated recordings and data from active systems within 30 days, except where we must retain information to comply with law, resolve disputes, or enforce our agreements. SMS consent and opt-out records are kept as long as needed to honor your preferences and demonstrate compliance.

Recordings are stored in private cloud storage and served through short-lived signed links. Access to the service is protected by authenticated sessions, and our telephony webhooks are cryptographically verified. No system is perfectly secure, and we cannot guarantee absolute security of your information.

• Access and download. You can replay and download your keepsakes and replies from your dashboard at any time.
• Delete. You can delete individual keepsakes in the app, or delete your entire account, which removes your data as described above.
• SMS. Reply STOP to opt out of texts at any time.
• Requests. Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to certain processing. Email hello@callkeepsake.com and we will respond within the time required by applicable law.

CallKeepsake accounts are for adults 18 and older. We do not knowingly collect personal information directly from children under 13. A parent or guardian may create a keepsake for a child, and recordings of a child made through a guardian's account are controlled by that guardian.

CallKeepsake is operated from the United States and our providers store data in the United States. By using the service you understand your information will be processed in the United States.

We may update this Privacy Policy from time to time. We will post the new version at https://www.callkeepsake.com/privacy and update the effective date. Material changes will be announced in the app or by email.

CallKeepsake · hello@callkeepsake.com